Refund policy
Last updated: August 23, 2026
Returns and refunds are handled by Amazon
Our products are sold on Amazon, so Amazon's Returns and Refunds Policy applies to your order, not a policy of ours.
That is good news for you. You get Amazon's returns process, Amazon's returns window and Amazon's A-to-z Guarantee, all of which are stronger than anything a small shop can offer.
How to return something
- Sign in to Amazon and open Your Orders
- Find the order and choose Return or replace items
- Follow the steps Amazon gives you
Amazon shows the return window and any return shipping cost for your specific order before you confirm. Those terms are Amazon's and are shown to you at the time.
Damaged, faulty or wrong items
Start the return on Amazon and select the reason. Amazon will arrange a replacement or a refund.
We also want to know. Email contact@albino-monkey.com with your Amazon order number and a photo. If a product has a fault we need to fix, that is how we find out about it.
Orders placed directly on this site
A checkout exists on this site, but it is not our normal route. If you ordered directly here rather than on Amazon, email contact@albino-monkey.com. We will contact you within 2 business days to confirm the order, or to cancel it and refund you in full. You are never charged for an order we cancel.
If Amazon has not resolved it
Email us. We are the brand behind the product and we will step in. Nothing in this policy limits any right you have under applicable consumer protection law.
Contact
Europe
Jukkerupvænge 1
4420 Regstrup, Denmark
CVR no. DK 45109909
United States
4283 Express Lane, Suite 4970-181
Sarasota, FL 34249, United States
Email: contact@albino-monkey.com